![]() ![]() ![]() Our editors thoroughly review and fact-check every article to ensure that our content meets the highest standards. Our goal is to deliver the most accurate information and the most knowledgeable advice possible in order to help you make smarter buying decisions on tech gear and a wide array of products and services. ZDNET's editorial team writes on behalf of you, our reader. Indeed, we follow strict guidelines that ensure our editorial content is never influenced by advertisers. Neither ZDNET nor the author are compensated for these independent reviews. This helps support our work, but does not affect what we cover or how, and it does not affect the price you pay. When you click through from our site to a retailer and buy a product or service, we may earn affiliate commissions. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. When deciding to invest in new hardware, software or any other IT purchase, make sure you give Salvus a call beforehand to avoid downtime and know that you are making a sound investment in your technology.ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. By taking advantage of our expertise, vendor relationships, and managed services, you can cut costs, improve hardware deployment times and lessen downtime. Thanks to our years of experience, we know what brands and models work best and which to avoid. Salvus only recommends devices from brands we trust. Those 4 days lost could have been reduced to just 2-3 hours if Salvus could have coordinated the purchase and out of box setup. In total, 4 full workdays were lost between troubleshooting, upgrading and returning the devices. Since the “Pro” license that was purchased was a digital license, Microsoft was unable to move the license to the new machine as they are typically non-transferable. Instead of going through this process, the company decided to return the laptop and purchased a different model.Īgain, the model that was purchased came with Windows “Home.” One of our technicians spent 2 hours working with Microsoft to move the previously purchased Windows “Pro” license from the old machine to the new. Dell also stated that there was a chance of data loss during the repair process. The estimated time to repair the device was 5-7 business days, not counting shipping time. After Dell was convinced that there was an issue with the fan, they started the process to have the machine shipped to one of their depots for repair. The original call with Dell added another 3 hours of downtime. Due to the machine being covered by a standard warranty, the user had to give up their machine so a Salvus technician could begin the troubleshooting process with Dell. Shortly after purchase, one of the laptop’s internal fans failed. While the laptop did come with a warranty from Dell, it did not protect the user from the inconvenience of downtime. In order to join the machine with the company’s domain, a necessary step to access company data, we had to upgrade the laptop to Windows “Pro.” This cost the company an additional $100 and due to an error in the upgrade process, 3 hours of downtime for the end-user. The first issue with this specific machine was that it was purchased with the Windows “Home” operating system installed. Consider this real-life and surprisingly common example from one of our clients:Ī client purchased a laptop from a big box store to save on time and cost. These types of issues can cause major downtime that could have been avoided. In other cases, we have seen computers purchased with the “home” version of Windows, leading to additional configuration and cost. In some cases, the machine was not properly configured for the workload, meaning a slow machine and a headache for the end-user. Over the last few months, we have seen a few examples of downtime stemming from the purchasing of improper hardware or insufficient warranties that do not support business goals. Is that downtime more costly than the money saved upfront? Probably. Saving a few hundred dollars on a new computer may seem like a good deal at the time but having to invoke a mail-in warranty could cost you days without your machine. Ensuring that your devices have the right specifications, operating system and warranty can help keep your business running optimally. One of our main goals is to reduce your business’s downtime, and that can be accomplished by investing in the right technology. Here at Salvus, we are incentivized to assist your company in making informed technology purchasing decisions. ![]()
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